RETURNS X EXCHANGES

To process your return please visit the following page: 

https://blowthebeltre.myreturnscenter.com

If a label is unused, and 30 days has passed from the delivery date of the original order, the label will be voided and you will be unable to ship your return with the label provided. 

Returns 

We will gladly accept returns of unused, unworn, or defective merchandise with all tags attached up to 30 days from the date of receipt for a full refund of the product. If more than 30 days has passed, the item is only eligible for exchange or store credit. If more than 60 days has passed, the item is final sale.

For orders within the US, we offer free return shipping for items eligible for returns, and labels can be retrieved via the following link: https://blowthebeltre.myreturnscenter.com

Some sale items are eligible for returns. Items that are final sale will be noted in the description of the product. If not noted in the description, the item is eligible for return. 

Additionally, items that are marked as final sale can be returned for store credit only if there is still stock of the item at the time of the return request. If the item is out of stock, the final sale item is final sale and store credit cannot be issued. If you are returning an item that is final sale for store credit, return shipping costs will be deducted from your store credit amount.  

Exchanges

We accept exchanges for items that are unused, unworn, or damaged for up to 30 days from the date of receipt. 

Items exchanged more than twice for the same order are final sale. 

Items purchased with a promo code and exchanged will honor that promo code.

 

Return/Exchange Process

  • Note the quantity and reason for return on your packing list.
  • For Exchanges, please note the style, size, and color of the item you are exchanging for. 
  • Pack your return securely, in the original package if possible, and include your completed packing list.
  • Please do not pack belts with buckle through the belt strap. Any returns with damages caused by poor packing will not be issued a refund.  
  • Take the package to your nearest USPS center and drop off your return. We highly recommend saving your tracking number. 

All Merchandise must be returned to:

B-Low the Belt Returns

7625 Hayvenhurst Ave #23

Van Nuys, CA 91406

If you no longer have a copy of your packing slip and wish to obtain one, please request one by emailing info@b-lowthebelt.com. Failure to return merchandise as listed above will result in the product being returned without refund and at the expense of the customer. You will be notified via email once your return has been approved and a refund has been processed. Please allow 15 days for your return to be processed.

Items purchased at a B-Low the Belt retailer partner must be returned to the retailer from which the product was purchased in accordance with their return policies. 

 

Discounts/Promotions

Any purchases made using a discount code or a promotion are returnable under our policy, unless the specific item is marked as final sale on the product page. If the item is marked as final sale on the product page, it is not eligible for a return. Exchanges made with orders that were placed using discount codes will honor the discount codes.

New promotions/discount codes that become available on the website cannot be applied to past orders. Additionally, any items that go on sale after an order is placed will not be price matched. 

 

Shipping

DOMESTIC SHIPPING WITHIN THE US

B-Low the Belt ships via Fedex/UPS/USPS. Customers can choose to expedite their shipment with either 1 or 2-Day Shipping. Additional fees will be notated on the checkout depending on the service chosen.  B-Low the Belt does not ship signature required. However, customers have the option at checkout to ship with signature required. If you elect to ship without signature required and the package becomes lost or stolen, the customer becomes liable and we will not replace or refund your order. Please allow up to 72 hours to process a shipment. Expedited orders placed after 2:00 PM PST will ship on the following day. Orders placed after 2:00 PM PST on Friday will ship on Monday.

All packages are weighed prior to shipment. Any claims regarding items that were not shipped will be compared to the shipment weight. If shipment weight matches the total weight of your order in the appropriate shipping container, we are unable to offer a replacement or refund. If shipment weight is less than the total weight of your items in the appropriate shipping container, we will replace the missing item. 

INTERNATIONAL ORDERS & RETURNS

B-Low the Belt ships via Fedex International/DHL/ UPS depending on the country, and does not cover any additional duties or fees that may be added at customs. These will need to be covered by the customer.

If we ship your order, and you fail to retrieve your package from customs or refuse to pay duties and the package is returned to sender, we will cancel your order and shipping will not be refunded. 

At this time, we cannot offer return labels for international orders. if you would like to return your order from an international location, you can ship to the following address: 

B-Low the Belt Returns

7625 Hayvenhurst Ave #23

Van Nuys, CA 91406

We recommend using FedEx as a carrier for your return shipment and saving all tracking information. We will only accept items that arrive within 30 days of delivery date and are unworn, undamaged, and have all original tags. 

Repairs

Repair requests solely cover damaged goods, outside of natural wear and tear, within 6 months from your purchase at www.b-lowthebelt.com. A receipt is required for all repairs.

Please note, if your product was purchased through a retail partner, please directly contact your original point of purchase regarding your damaged item.

**Items marked FINAL SALE are not eligible for return or repair.

 

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