When shopping B-Low The Belt, you are supporting a small business, and we appreciate all of your support & loyalty. With that being said, we understand things don't always work out, and you can review our return policy below: 

DOMESTIC RETURNS X EXCHANGES

To process your return please visit the following page: 

https://b-lowthebelt.com/a/returns

A $8.00 restocking fee will be deducted from all returns. 

Returns within the US

We will gladly accept returns of unused, unworn, or defective merchandise with all tags attached up to 30 days from the date of receipt for a full refund of the product. 

EXCLUSIONS 

  • Items returned more than 30 days after delivery date will not be accepted for a refund, but you have up until 60 days to exchange your item. After 60 days the item is final sale. 
  • Sale items are final sale
  • Items at full price or with 15% off or less promotional codes are eligible for refunds. However, any purchase made with a 16% off or above promotional code is only eligible for store credit or exchange. 
  • Any items that are returned damaged due to wear or careless packing in a return will not be issued a refund. 

For orders within the US, returns will be subject to a $8.00 restocking fee, and labels can be retrieved via the following link:  

https://b-lowthebelt.com/a/returns

Any order returning over $1,000 worth of merchandise will be charged a restocking fee of 10% of the returned order value. If you exceed over $3,000 worth of returns within any 12 month period, you will be subject to a modified return policy. We will contact you if you are subject to the modified policy.

Any charges paid for expedited shipping on orders that are returned will not be refunded. 

Exchanges within the US

We accept exchanges for items that are unused, unworn, or damaged for up to 30 days from the date of receipt. 

Items exchanged more than twice for the same order are final sale. 

Items purchased with a promo code and exchanged will honor that promo code.

Domestic Return/Exchange Process

  • Visit https://b-lowthebelt.com/a/returns to request your return/exchange 
  • Note the quantity and reason for return on your packing list.
  • For Exchanges, please note the style, size, and color of the item you are exchanging for. 
  • Pack your return securely, in the original package if possible, and include your original packing slip or order number.
  • Please do not pack belts with buckle through the belt strap or in a careless manner. Any returns with damages caused by poor packing will not be issued a refund. Please pack the belts the same way you received them to ensure they do not get damaged in transit. 
  • Take the package to your nearest USPS center and drop off your return. We highly recommend saving your tracking number. 

All Merchandise must be returned to:

B-Low the Belt Returns

7625 Hayvenhurst Ave #23

Van Nuys, CA 91406

If you no longer have a copy of your packing slip and wish to obtain one, please request one by emailing info@b-lowthebelt.com. Failure to return merchandise as listed above will result in the product being returned without refund and at the expense of the customer. You will be notified via email once your return has been approved and a refund has been processed. Please allow 15 days for your return to be processed.

Items purchased at a B-Low the Belt retailer partner must be returned to the retailer from which the product was purchased in accordance with their return policies.  

Discounts/Promotions

Any purchases made using a discount code of 15% off or below are returnable under our policy, unless the specific item is marked as final sale. Any purchases made using a discount code of above 15% off is not eligible for a refund, and is only eligible for store credit or exchange, excluding final sale items which remain final sale. 

New promotions/discount codes that become available on the website cannot be applied to past orders. Additionally, any items that go on sale after an order is placed will not be price matched. 

 

Shipping

DOMESTIC SHIPPING WITHIN THE US

B-Low the Belt ships via Fedex/UPS/USPS.  B-Low the Belt does not ship signature required. However, customers have the option at checkout to ship with signature required. If you elect to ship without signature required and the package becomes lost or stolen, the customer becomes liable and we will not replace or refund your order.

All packages are weighed prior to shipment. Any claims regarding items that were not shipped will be compared to the shipment weight. If shipment weight matches the total weight of your order in the appropriate shipping container, we are unable to offer a replacement or refund. If shipment weight is less than the total weight of your items in the appropriate shipping container, we will replace the missing item. 

INTERNATIONAL ORDERS & RETURNS

B-Low the Belt ships via Fedex International/DHL/ UPS depending on the country, and does not cover any additional duties or fees that may be added at customs. These will need to be covered by the customer.

If we ship your order, and you fail to retrieve your package from customs or refuse to pay duties and the package is returned to sender, we will cancel your order and shipping, both to and from, will not be refunded. 

At this time, we cannot offer return labels for international orders. Additionally, we do not accept exchanges for international orders.  If you would like to return your order from an international location, you can ship to the following address: 

B-Low the Belt Returns

7625 Hayvenhurst Ave #23

Van Nuys, CA 91406

We recommend using FedEx as a carrier for your return shipment and saving all tracking information. We will only accept items that arrive within 30 days of delivery date and are unworn, undamaged, and have all original tags. 

Repairs

Repair requests solely cover damaged goods, outside of natural wear and tear, within 6 months from your purchase at www.b-lowthebelt.com. A receipt is required for all repairs.

Please note, if your product was purchased through a retail partner, please directly contact your original point of purchase regarding your damaged item.

**Items marked FINAL SALE are not eligible for return or repair.

 

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