RETURNS X EXCHANGES
To process your return please visit the following page:
Please note that our returns system processes your order based on order number that was provided on your packing slip as well as your e-mail address. If you did not connect an e-mail address when placing your order, please e-mail email@example.com so we can assist you in your return.
We will gladly accept returns of unused, unworn, or defective merchandise with all tags attached up to 30 days from the date of receipt for a full refund of the product price not including shipping. Customer will be responsible for all return shipping costs unless the product(s) received was damaged or defective or if the product was incorrectly shipped (incorrect item shipped). At this time, we are not able to provide labels for international orders.
Orders placed prior to sales will not be refunded the difference, nor can a discount code be applied if placed before valid sale dates.
Some sale items are eligible for returns. Items that are final sale will be noted in the description of the product. If not noted in the description, the item is eligible for return.
We accept exchanges for items that are unused, unworn, or damaged for up to 30 days from the date of receipt. The fastest way to make an exchange and to ensure that the item you would like to exchange for does not get sold out is to place a new order and return the original order for a refund.
Items exchanged more than twice for the same order are final sale.
Items purchased with a promo code and exchanged will honor that promo code.
- Note the quantity and reason for return on your packing list.
- For Exchanges, please note the style, size, and color of the item you are exchanging for.
- Pack your return securely, in the original package if possible, and include your completed packing list.
- Please do not pack belts with buckle through the belt strap. Any returns with damages caused by poor packing will not be issued a refund.
- Take the package to your nearest UPS/FedEx center. We recommend insuring your return and keeping the tracking number.
All Merchandise must be returned to:
B-Low the Belt Returns
7625 Hayvenhurst Ave #23
Van Nuys, CA 91406
If you no longer have a copy of your packing slip and wish to obtain one, please request one by emailing firstname.lastname@example.org. Failure to return merchandise as listed above will result in the product being returned without refund and at the expense of the customer. You will be notified via email once your return has been received, inspected, approved and a refund has been processed. Please allow 15 days for your return to be processed.
Items purchased at a B-Low the Belt retailer partner must be returned to the retailer from which the product was purchased in accordance with their return policies.
Repair requests solely cover damaged goods, outside of natural wear and tear, within 6 months from your purchase at www.b-lowthebelt.com. A receipt is required for all repairs.
Please note, if your product was purchased through a retail partner, please directly contact your original point of purchase regarding your damaged item.
**Items marked FINAL SALE are not eligible for return or repair.
B-Low the Belt ships via Fedex/UPS/USPS. Customers can choose to expedite their shipment with either 1 or 2-Day Shipping. Additional fees will be notated on the checkout depending on the service chosen. To receive expedited shipping, place your order, and e-mail email@example.com with the date you would like to receive your package by. B-Low the Belt does not ship signature required. Customers are responsible to have someone available to receive items when shipped. B-Low the Belt is not responsible for any lost or damaged items during the shipping process. Please allow up to 72 hours to process a shipment. Expedited orders placed after 2:00 PM PST will ship on the following day. Orders placed after 2:00 PM PST on Friday will ship on Monday.
B-Low the Belt ships via Fedex International and does not cover any additional duties or fees that may be added at customs. These will need to be covered by the customer.