FAQ

SHIPPING

 

Where do you ship to?

We ship domestically and internationally only to countries serviced by FedEx.

When do you ship from?

We ship from Los Angeles, California. 

When can I expect my order to be delivered?

Orders are processed within 24 hours Monday - Friday. Closed on weekends. Orders are delivered within 3 - 5 business days.

What are the requirements for international shipments?

For international shipments, we offer a flat rate of $39. Import duties and taxes are due on delivery by the recipient of the shipment, and payment is to be made to the carrier the time of delivery or through the carrier's website if available.

Read more about our shipping policy here.

 

RETURNS

 

How do I request a return?

Customers can request returns and exchanges here: https://b-lowthebelt.com/a/returns

How long do I have to request a return / exchange?

Customers can request a return or exchange for unworn items up to 10 days after the date of delivery.

Why was my return not accepted?

A return will not be accepted if the 'Do Not Remove' tag has been removed from the item or if the item shows any signs of wear or damage due to poor packaging when returning. Additionally, return requests made after the 10 day return window will not be approved. 

How should I pack my return?

Please return the belts coiled and not folded using the original packaging if possible.  

Why haven't I received my refund yet?

Once our warehouse receives a return, it can take up to 5-7 business days for a refund to be issued. Once it has been processed, a confirmation email will be sent to the email address provided on the order.

How can I make an exchange?

Customers can request an exchange here. Please note that we cannot hold inventory for exchanges, therefore customers who want to exchange an item should place a new order once the exchange request has been approved.

An exchange or return approval does not mean a refund approval. Every item will be inspected and must meet our return criteria before a refund is issued.

Read more about returns and exchanges here.

 

SIZING

 

Where should I measure my body to figure out what size will fit me best?

Take the measurements on the part of your body that you would like to wear the belt. This will ensure that you get the best fit and that you can style it where you would like.

How do I know if a belt will fit through my belt loops?

Not all of our belts fit through belt loops. The best way to know if a belt will fit through belt loops is to measure the loops with a measuring tape. Each belt has a strap width measurement under the product details for reference. The typical belt loops can fit a belt up to 1.5 inches wide, however we do suggest measuring the loops yourself.

Do double buckle belts fit through belt loops?

If you would like to wear a double buckle belt through belt loops, please consider the width of the loops to determine whether the buckles will fit. Additionally, if the double buckles are on either end of the strap, the belt loops must be big enough for the buckles to pass through. Each belt has a buckle height measurement under the product details for reference.

How do hip belts vs. waist belts affect sizing?

All of our belts are either designed to be worn around the hips or around the waist. This means that our waist belts run smaller than our hip belts do. You can find out whether a belt is designed to be worn around the hips or around the waist in the product details. 

Can I wear a hip belt around my waist?

Although our belts are designed to either be worn around the hips or the waist, you can certainly wear them however you like. Make sure to take the measurement around the part of your body that you would like to wear the belt. Generally, to wear a hip belt around your waist just size down and vice versa. 

View our size guide here.